Privacy Policy
Effective September 3, 2024
The Killeen Group is committed to protecting your privacy and ensuring a transparent and secure experience with our SMS services. This privacy policy outlines how we collect, use, and safeguard your personal information in the context of SMS communications.
1. Information We Collect and How We Collect It
When you access our Site or use the Services, we collect and store certain information about you, including “personal information.” Personal information is information that, alone or in combination with other information in our possession, could be used to personally identify you. We collect the following categories of personal information and other information as described below.
A. Information you provide
Information You Provide Directly. We may collect or receive the following categories of personal information, such as your name, phone number and e-mail address, when you, your employer, or your employer’s designated administrator or accountant access the Site, request to receive information about Killeen Group or its Services, create an account, verify your identity, use any of the Services, or otherwise communicate with us, including through customer support channels.
B. Information Collected Automatically
We automatically collect certain information when you access the Site or use the Services to include: Communication Information, Electronic & Online Identifiers, Geolocation Information, Internet Activity Information
We collect information using Tracking Technologies, such as:
Cookies, which are small text files that websites send to your computer or mobile device. This includes session cookies (which are deleted once you close your browser) and persistent cookies (which remain on your computer or device until you delete them or they expire)
Pixel tags, which are pieces of code embedded in our Services that collect information about engagement on our Site or emails. To make it easier, we call cookies and pixel tags/web beacons “Tracking Technologies.”
Analytics: We use the third-party analytics tools such as Google Analytics, Spotify and SquareSpace to assist us with analyzing our website traffic and help us improve the performance of our Site and Services. These services may use cookies and other tracking technologies to perform their services. For more information, please visit Google Analytics’ Privacy Policy, Spotify Privacy Policy, SquareSpace Privacy Policy.
Social Media Platforms. Our Services may contain social media buttons such as Facebook and LinkedIn. These platforms may collect your IP address, which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these platforms are governed by the privacy policy of the company providing it.
C. Information Collected from Third Parties
We may collect and receive information about you, including personal information, from third parties. In addition, we may receive demographic and business industry information about you from third parties to help us better understand our users and to improve and market our Services.
1. How We Use Your Information
We use information that we collect about you for the following purposes:
1.To develop and provide you with the information related to your account, special offers, promotions, and other relevant content. We strive to limit the number of messages to provide a positive user experience.
2. To protect Killeen Group, our users, and the public, and comply with applicable law, regulation, or legal process
3. To communicate with you as part of your use of Services
4. For any other purpose for which you, your employer, or your employer’s agent expressly authorize us to use your information.
2. When and with Whom We Share Your Information
We will only share your information with the categories of third parties listed below for the purposes described above in Section C, Para 1, “How We Use Your Information”, unless otherwise noted at the point of collection. In addition, your information may be shared with Business Partners, Advertising Partners, and Government agencies for either business or legal reasons.
3. Your Privacy Rights and Choices
Your Privacy Rights. Depending on where you reside and in accordance with applicable law, you may have the following rights about your Personal Information: Notice, Access, Data Portability, Erasure, Correction, Automated Decision Making, Limited Use of Sensitive Personal Information, Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
In addition, you may have the right to opt out of targeted advertising and profiling, to the extent that profiling makes decisions that produce legal or similarly significant effects concerning you. To exercise any of these rights please contact us using the resources in the “Contact Information” Section below. If you would like to opt out of targeted advertising, the sale of your Personal Information, or profiling, you may submit your opt-out request via e-mail here: hello@killeen-group.com
Your Privacy Choices. The privacy choices you may have about your personal information are described below.
Email and Text (“SMS”) Messages. You can opt out of our promotional emails by using the unsubscribe link located at the bottom of our promotional emails, or contacting us directly. You can opt out of text messages from us by replying “STOP” or contacting us as described below. If you decide to opt-out, we may still send you non-promotional communications such messages about your account.
“Do Not Track.” Do Not Track (“DNT”) is a privacy setting you can set on some web browsers that signals to websites like ours that you don’t want your online activities to be tracked. At this time, we do not respond to DNT signals sent to us by your web browser.
Cookies and Interest-Based Advertising. You may stop us from sending Tracking Technologies to your browser by changing the settings on your browser. However, if you block all Tracking Technologies, our Services may not work properly. Please note you must separately opt out in each browser and on each device.
D. Data Retention
Unless otherwise noted, your data and metadata are retained indefinitely.
E. User Rights
You have the right to access, correct, or delete your personal information. To exercise these rights, please contact our customer support via e-email at hello@killeen-group.com
F. Policy Updates
We’ll update this Privacy Policy from time to time to reflect changes in technology, law, our business operations or any other reason we determine is necessary or appropriate. When we make changes, we’ll update the “Effective Date” at the top of the Privacy Policy and post it on our sites.